Project Hola helps English-speaking Pinnacle offices provide exceptional care and service to our Spanish-speaking patients.

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Tips:

• Keep it simple. Use please and thank you, have a good attitude, and smile!

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• Before Day One, use text to communicate. If necessary, copy/paste to Google Translate.

• Use the Spanish-language paper Intake forms

• Doctors: During your exam, demonstrate actions first. For example, position yourself at the x-ray, then gesture for your patient to do the same.

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Please note: These phrases are intentionally simple, making them easy for non-Spanish speakers to use. While they may not always be grammatically perfect, they will help you communicate more effectively.​​​​